Team sign-in

For Reconnected employees only. Customer accounts stay locked until the customer is verified.

Your Report-site PIN

Help a customer

Look up their account to get started.

Account number, phone number, or email

With a phone number or email, we text/email the customer a code first. Every path ends with their account PIN — no PIN, no account.

Training

Makes one fake customer so you can practise this screen and see the customer portal. Nothing real is created or charged.

Pending signups

Orders started at this store that have not been signed yet. They expire 45 minutes after they were started.

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Start a new customer

Set up service on the spot. Payment is taken at the register.

Order number

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The customer can type this on any customer screen at this store. Any team member can find it under Pending signups.

Customer

Full name Email Service address (E911)

I read this address back to the customer and they confirmed it is where emergency services should find them.

Lines

How many lines on this account?

Plan

Number

New or transferred

Number to transfer

Current carrier Their account number Transfer PIN

SIM

SIM type

Their phone

An eSIM installs onto this exact handset, so the carrier needs both numbers below. On the customer's phone dial *#06# — or Settings › General › About.

EID (32 digits — the eSIM chip) IMEI (15 digits — the handset)

Leave blank only if the customer does not have the phone with them — the line still activates, but the profile has to be issued later and they will not walk out connected.

Customer screen

The customer reviews the plan, agrees to the terms, signs, and sets their own password and PIN on the counter iPad. Enter the code on its screen once — it is remembered.

Code on the customer screen

Waiting for the customer on screen

They are reviewing, agreeing and signing. This updates by itself when they tap Done.

Customer sets their own credentials

Hand the deviceto the customer. Their password and PIN are theirs — never type these for them, and never write them down.

Password (8+ characters) Account PIN (4–6 digits) Customer: I am 18 or older and I agree to the Terms of Service and Privacy Policy, and to receive my contract, receipts and required notices electronically.

Activated

Collect the first month at the register — it is already recorded on their account as due at point of sale.

Enter their code

We sent a 6-digit code by text to . Ask the customer to read it to you.

Verification code

Account PIN

Ask the customer for the security PIN on their account.

Customer's account PIN

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Customer account

Verified

Line

Plan—

Status

Monthly price—

Renews on—

Scheduled change

Usage this cycle

Data—

Talk—

Texts—

Account

Account number—

Home store—

Billing

Balance—

AutoPay

Last payment—

Past bills

Device

Device—

IMEI—

Upgrade options

What can I do for them?

Changes are logged against your name and this store. The customer’s PIN unlocked this session — it stays open for a few minutes.